This policy explains what information ReiFax (New ReiFax, the ReiFax website, and the ReiFax Property Intelligence app/connector for ChatGPT, Claude and other AI assistants) collects, why, who receives it, how long it is kept, and the choices you have. Last updated: October 13, 2026.
Account information: name, email address, phone, company, mailing address, password (stored hashed), subscription plan, licensed states/counties, and assistant sub-account links. Billing information: plan, billing frequency and payment status (card numbers are handled by the payment processor, never stored by ReiFax). Usage and security information: sign-in times, IP address, browser/device type, session and OAuth token records, consent approvals, and error/audit logs. Content you create: Follow Up properties, offers, notes, tasks, contacts, documents, templates, emails and SMS sent or received through ReiFax, saved searches and AI instructions.
When you connect ReiFax to an AI assistant, the assistant sends our tools the inputs needed to answer you: search filters (location, county, property type, price, equity, foreclosure, listing or sale status, dates), property addresses or parcel IDs, account questions, Follow Up and task filters, email message IDs, deal-score and comparable parameters, and, for write tools, the property, offer, contact details and source URLs you ask to save. Tools return: public-record and MLS property data (owner names, mailing addresses, values, mortgages, sales, foreclosure, probate, violation and tax data), counts and aggregates, comparables and deal scores, corporation filings and officers, your own Follow Up records, offers, tasks, emails and KPIs, skip-trace results (owner phones/emails) and your subscription details. We log the tool name, account, time, record counts and errors to enforce limits and security; we do not use tool conversations to train AI models, and we never receive your full chat history — only what the assistant sends to our tools.
To provide and secure the service; authenticate you and enforce your subscription, products and licensed geography; run searches, valuations, comparables, follow ups and skip traces you request; send emails/SMS you or your AI follow-up settings authorize; apply daily record limits and rate limits; provide support; bill your plan; prevent fraud and abuse; and comply with law. We do not sell personal information and do not use it for third-party advertising.
Service providers acting for us: hosting and database providers, Elasticsearch search infrastructure, email and SMS delivery providers, payment processor, AI model providers used for in-app AI features (they process prompts only to return a response), and skip-trace/public-record data sources. The AI assistant you connect (for example OpenAI ChatGPT or Anthropic Claude) receives the tool outputs you request, under that provider's own privacy policy. Recipients of emails, offers or documents you send. Authorities when required by law, or a successor in a merger or acquisition. Assistant sub-accounts can see the owner account's data by design.
Account and Follow Up data are kept while your account is active and for up to 24 months after closure, unless you request earlier deletion or law requires longer retention (billing records: up to 7 years). OAuth authorization codes expire after 5 minutes, access tokens after 15 minutes, refresh tokens after 30 days or on revocation. Security and tool-usage logs are kept for up to 12 months. Skip-trace results are cached for reuse within your account. Public-record and MLS property data is retained as part of the licensed database independent of your account.
You can view and update your profile in the app; disconnect the AI connector at any time from your assistant's settings or ask us to revoke all tokens; choose which tools the assistant may use (all tools are read-only except add to Follow Up, save offer, update contact info and skip trace, which act only on your instruction); turn off AI follow-up sending; and request access, correction, export or deletion of your personal information, or object to processing, by emailing support@reifax.com. We respond within 30 days and will not discriminate against you for exercising these rights. Owners appearing in public records may request review of their information at the same address.
Passwords are hashed, connections use HTTPS, AI access uses OAuth 2.1 with PKCE, consent screens, CSRF protection, rate limits and token revocation, and every request is checked against the account's subscription and geography.
ReiFax is a professional service and is not directed to children under 16; we do not knowingly collect their information.
We will post updates here and change the date above; material changes will be notified by email or in the app. Contact: ReiFax, support@reifax.com.